Our Customer Pledge


Tuxedo Home Maintenance pledges to our customers that it is our priority to get the job done right the first time on every project. Unlike many handyman services, we are up-front about the cost and will put everything into writing and answer any questions you may have before a job. We don't have any hidden fees nor any surprise up-charges at job completion. We also pledge to our customers that we will give a competitive estimate to everyone who requests it in a timely manner. For immediate reference on many of the most common projects, you can find pricing on this web site.

Our Business Policies


Phone Answering: We are a small business and answer our own phone. Unfortunately, that means we often aren't available via phone on-demand because it isn't safe or feasible for us to answer the phone while driving, running a power saw, pressure washing, or doing electrical work on a step ladder! We ask our potential customers to be understandable and be willing to leave a voice message, Email or text message if we aren't immediately available when you call. Our goal is to respond to all messages within 24-48 hours.


Rate Policy: As a general rule, we charge a base $75/hour for most work (plus materials) and any projects requiring less than one hour will incur a minimum $75 charge. Some more specialized services may incur a higher rate due to equipment requirements or skill set required, but you will receive an estimate for your approval before a job begins so cost will never be a surprise. We believe time-and-materials to be a fair way to bill but we can also provide a list of materials needed for the customer to purchase if they want more control of what product name brands they want. We do not charge for drive time or mark-up materials, which is a common practice in our trade. We may need to make an exception and charge for drive time if your job is outside our standard service area, but we'll always be transparent if this is the situation.


Off-Hours Rate Policy: If you have a job that needs done after-hours and we are available to assist, our base rate is $90/hour for any time on-the-clock outside normal hours of operation, or a proportionately-adjusted flat rate.


Unforeseen Costs: There is the potential for unforeseen additional costs when going into a job, since every project is quite different and we can't always know the variables we'll be presented with. If this happens, we'll be very transparent and discuss the situation with you and present you with options. An example of this situation: perhaps your job is replacement of a toilet flange, but when we remove the toilet we find that there is floor rot underneath your toilet requiring additional time and materials to resolve before installation of the new flange.


Deposit Policy: Any project that we estimate for more than $500 will be required to pay a deposit of 25% before the project is scheduled. The deposit is used to buy any upfront miscellaneous materials for the job and it also reserves your place on the calendar since that time is held for your project only.
48-Hour Cancellation For Deposit Policy: Deposits are refundable up to 48 hours after the funds are paid by customer. After 48 hours, the deposit WILL NOT be refundable since the funds are used for materials and your place on our project calendar.


Discount Policy: If you combine a number of our services within the same visit, a discount can be applied to your bill. It's possible to reduce the overall price up to 10% your final bill - the actual discount is determined on a project-by-project basis since there are many variables involved.

Cancellations Policy: Cancellations are a cost for us since we've reserved that time on our calendar for your job plus any materials we've acquired for your job. For this reason, client cancellations within 30 minutes upon scheduled arrival will be a $25.00 fee, to be billed separately and due upon billing. If you cancel and need to reschedule, we are more than happy to put you on the calendar for a new day/time.  

Payments Policy: Invoice balances are due immediately upon job completion. Accepted payment methods are:

  • Most Major Credit Cards (4% processing fee)
  • Apple Pay (4% processing fee)
  • Microsoft Pay (4% processing fee)
  • Google Pay (4% processing fee)
  • Bank Transfer via Stripe.com (see information, below)
  • Cash
  • Check


We use Stripe.com as our sole online payment processing service. We do not accept online cash payments from other services such as Zelle, Paypal, etc. Unfortunately, we can't be on all platforms and Stripe is currently the most versatile for our purposes. You do not need to have a Stripe.com account to remit a payment to us - our electronic invoice will guide you through the payment process.


Non-Sufficient Funds (NSF) for Returned Checks: You will incur an additional fee ($50 minimum) on top of your invoice for our time in handling an NSF situation. You will then need to provide an immediate alternative payment method.


Liability: We can only be held liable for the extent of works carried out by us. No liability shall be accepted in respect of defects in existing installations or in respect of parts not manufactured by us. We shall not be held responsible for any loss or damage to property, materials or injuries to individuals caused by the personal actions of the customer or other household members or guests before, during or after such works have been carried out.


Quotation Terms: Quotations for work will be provided based on the information given to us by the you. Any variations to the work following the issue of the quotation and prior to commencement of work shall result in a revised quotation being issued for acceptance. For variations after work has commenced, a fixed price to cover the variation shall be agreed to by both of us and added to the final invoice. In the event that requirements change due to insufficient information having been provided, defects found in existing installations, etc. the customer will be liable for any additional expense incurred.


Hours of Operation


Monday 8am-5pm

Tuesday 8am-5pm

Wednesday 8am-5pm

Thursday 8am-5pm

Friday 8am-5pm

Saturday By Appointment

Sunday By Appointment