How do I begin working with you?

 

Contact us through the Contact form on this web site, Email us (address at the bottom of this page), or call us and we'll respond within 24 hours, if not the same day. We answer our own phone, so please don't expect we'll pick up the minute you call since we may be on the road or working at a client's job. We'll talk to you about your job and most likely schedule a time to come and look at it, after which we'll Email you a formal quote. If you choose to approve the quote, we'll reach out and schedule your job!  Note: For larger jobs that require a deposit, we require payment of the deposit before scheduling the job.

 

How soon can you get my job done?

 

Following your approval of the quote, we can typically get smaller jobs (half day or less) done within a week. Larger jobs may take 1-2 weeks to get on the calendar since we need to reserve entire day(s) for your job and there's also the possibility of waiting on delivery of project materials for your job. Specialty rates are available for emergency situations requiring service immediately.

 

Are you insured?

 

As of the writing of this posting, we are insured through Frank Winston Crum of Clearwater, FL for $2mm aggregate, $1mm occurrance. There's no guarantee we'll have the same insurer at the time you're reading this, but we hold insurance always and so we'll be insured by someone.

 

Are you licensed?

 

We hold a Residential Specialty Registration with the state of South Carolina, typically known as the state "handyman license." We also hold business licenses with the municipalities that we serve, as required.

 

How many people are on your team?

 

Regarding actual craftsmen, there is only one! This is by design since our founder was a corporate leader for almost 20 years and prefers to hold exclusive domain over quality and service within this business for the foreseeable future. Regarding clerical or administrative staff, we'll occasionally hire contract services, as needed.

 

What jobs can you do?

 

We get this question with some regularity, which is a very open-ended question. It's a bit like asking someone how many steps they took yesterday - you just don't know where to begin to answer them since home maintenance is such a vast topic! When faced with this question, we usually must do the unthinkable and turn the question back to the potential client to ask what they need done since it's most likely that we can assist them and it's quicker and easier to understand the job they have in-mind. However, to attempt to cover the topic here, we would refer a potential client to our "Prices" page on the web site since those are the bread-and-butter tasks we frequently perform. Other jobs, like drywall repair, deck refinishing, etc we will need to come and take a look.  The jobs we can't do are in the domain of those that are protected trades by the state - specifically those involving structure, running/managing electrics, running/managing plumbing, etc. There are also restrictions on project size and other arbitrary regulations which are too numerous to mention here, like the inability to sub-contract jobs.  Another type of job we don't perform are those atop a roof, since there are insurance restrictions with doing roof work and if we can't insure a job, then our clients aren't protected and so we don't do it. Lastly, as mentioned previously in these FAQs, we have one craftsman at the writing of this post - that means very large jobs or those with particular labor needs may not be possible simply because we don't have the staffing for it.

 

You seem expensive!

 

Some people have this perception and it's one we certainly understand. We operate legitimately, meaning we carry insurance and licensure. We also cover a large geographical service area, which puts mileage on our vehicles. We have vehicle maintenance and insurance to cover. We also have tools costs and employee overhead to consider, since health insurance is important. The most expensive component of our business is marketing, which is a cost that never goes away. All of these costs must be covered before a fair salary can be paid to our highly-skilled craftsman. It is costly to operate the way we do, but we do it because it's of benefit to both ourselves and our clients.